Welcome to Dr. Pen UK and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.
Change of Mind Policy
Bought something and simply changed your mind? You have 30 days to return your purchase for a refund. Due to the health and safety concerns your item must be in the same condition that you received it, unused/sealed and in its original packaging and include all accessories. A change of mind return is sent back to us at your cost.
If a return is approved but does not fall under the return policy terms (has been used/ opened/unsealed) a 20% restocking fee will be applied. In order to request a return or replacement, a photo or video must be submitted showing the product you wish to return or the issue you are experiencing with your product.
How Long Is the Warranty?
In addition to our 30-day money-back guarantee, Dr. Pen UK offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen UK will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
How Does It Work?
If you are experiencing an issue or wish to start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return approval will not be accepted.
Contact Dr. Pen UK
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Supported by real people
From our in-house Beauty Advisor to the warehouse staff that package your order with love and care, we are invested in your results. We are here to help you and be a part of your skin journey.